Revocation policy for distance learning contracts

Revocation policy for distance learning contracts where the distance learning material is provided through delivery (physical form)

The participant shall have the following right of revocation.

You shall have the right to revoke this contract within fourteen days without giving any reason. The revocation period shall expire after fourteen days from the day on which you or a third party designated by you, who is not the carrier, take(s) possession of the distance learning material. In the case of a contract for regular delivery of distance learning material that you have ordered as part of a single order and which is delivered separately, the period shall begin on the day on which you or a third party designated by you, who is not the carrier, take(s) possession of the first distance learning material.

To exercise your right of revocation, you must notify us (Digistore24 GmbH, St.-Godehard-Straße 32, 31139 Hildesheim, Germany, Fax: +49 5121 9289223, Email address: support@digistore24.com, Phone number: +49 5121 9288860) of your decision to revoke this contract by means of a clear statement (e.g. a letter sent by post, fax, or email). You can use the attached sample revocation form for this purpose, although it is not mandatory. To comply with the revocation period, it is sufficient for you to send the communication concerning your exercise of the right of revocation before the revocation period expires.

The consequences of revocation

If you revoke this contract, we shall reimburse you all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a different delivery type than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we receive notification of your revocation of this contract. For this repayment, we shall use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case shall you be charged for this repayment.

We may refuse to refund you until we have received the distance learning materials back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the distance learning material to us without undue delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline shall be deemed met if you send back the distance learning material before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.

You shall only be liable for any diminished value of the distance learning material if this loss of value is due to a handling of the distance learning material that is not necessary to examine the condition, properties, and functionality of the distance learning material.

Revocation policy for distance learning contracts where the distance learning material is provided in the form of digital content not stored on physical media (digital form)

The participant shall have the following right of revocation.

You shall have the right to revoke this contract within fourteen days without giving any reason. The revocation period shall be fourteen days from the date of conclusion of the contract.

To exercise your right of revocation, you must notify us (Digistore24 GmbH, St.-Godehard-Straße 32, 31139 Hildesheim, Germany, Fax: +49 5121 9289223, Email address: support@digistore24.com, Phone number: +49 5121 9288860) of your decision to revoke this contract by means of a clear statement (e.g. a letter sent by post, fax, or email). You can use the attached sample revocation form for this purpose, although it is not mandatory. To comply with the revocation period, it is sufficient for you to send the communication concerning your exercise of the right of revocation before the revocation period expires.

The consequences of revocation

If you revoke this contract, we shall reimburse you all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a different delivery type than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we receive notification of your revocation of this contract. For this repayment, we shall use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case shall you be charged for this repayment.

Revocation policy for distance learning contracts that contain partial and installment payment agreements

If the participant has entered into an installment agreement with us, they shall have the following right of revocation:

You may revoke your contractual declaration within 14 days without giving reasons. The period shall begin after conclusion of the contract, but only after you have received all mandatory information according to Section 492 (2) of the German Civil Code (BGB) (e. g. information about the type of loan, information about the net loan amount, information about the contract term). You shall be deemed to have received all mandatory information if it is contained in the copy of the application or the copy of the contract document intended for you, or in a copy of your application or the contract document intended for you, and such documentation has been provided to you. You may subsequently be informed about mandatory information that has not been included in the contract text on a durable medium; in this case, the revocation period shall be one month. You must be reminded again of the start of the revocation period upon receiving the subsequently included mandatory information. To comply with the revocation period, it is sufficient to send the revocation in due time if the notice is made on a durable medium (e. g. letter, fax, email). The revocation should be addressed to us (Digistore24 GmbH, St.-Godehard-Straße 32, 31139 Hildesheim, Germany, Fax: +49 5121 9289223, Email address: support@digistore24.com, Phone number: +49 5121 9288860).

Special features for additional contracts:

If you are entitled to a right of revocation with regard to the purchase of goods, the delivery of digital content, or the provision of services, you shall also no longer be committed to this loan agreement upon effective revocation of the specified transaction.

The consequences of revocation

If you revoke this contract, we shall reimburse you all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a different delivery type than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we receive notification of your revocation of this contract. For this repayment, we shall use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case shall you be charged for this repayment.

You must return or hand over the distance learning material to us without undue delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline shall be deemed met if you send back the distance learning material before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.

You shall only be liable for any diminished value of the distance learning material if this loss of value is due to a handling of the distance learning material that is not necessary to examine the condition, properties, and functionality of the distance learning material.

If you requested that the services should commence during the revocation period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the point in time at which you notify us of the exercise of the right of revocation with respect to this contract relative to the total scope of the services envisaged in the contract.

You shall be obliged to pay compensation for the value of the digital content delivered up to the time of revocation if you expressly agreed that delivery of the digital content would begin before the end of the revocation period.

End of revocation policy

Template revocation form

(If you want to cancel the contract, please fill out and return this form.)

To:

• I/we (*) hereby revoke the contract for distance learning(*) concluded by me/us (*)
• Ordered on (*)/received on (*)
• Name of the consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s) (only in case of notification on paper)
• Date

(*) Delete as applicable.